Privacy Policy

Thomas Cook India Ltd (TCIL) Privacy Statement

We Respect Your Privacy

TCIL takes your privacy concerns seriously and will not share your personal information without your consent. If you choose to use one of the features below, your information will be used as follows:

Reservations and Purchases: When you make a reservation or purchase online with TCIL, we will share information about you and your purchase with the airline, hotel, or car-rental agency you designate. We will only provide the necessary information to ensure your travel arrangements are confirmed with these travel suppliers. The travel suppliers will use your credit-card information to process your ticket or reservation.

Partner-Site Registration: If you register for TCIL membership through a TCIL site that is co-branded with a partner, we may share your information with that specific partner.

Remember, TCIL will never disclose or sell any of your personal information, including your name, address, credit-card number, shopping, or transaction history to any third party without your permission.

Communicating With You

If you are a member, contest entrant, or purchaser, we will occasionally use your e-mail address to send correspondence about TCIL, including:

Reservation confirmations
Important updates about your travel plans

Newsletters

Notifications of travel specials

If you have additional questions or concerns regarding the TCIL site, please e-mail us at support@thomascook.in. We read every customer e-mail and will respond as soon as possible

The Internet is an amazing tool. It has the power to change the way we live, and we're starting to see that potential today. With only a few mouse-clicks, you can follow the news, look up facts, buy goods and services, and communicate with others from around the world--even people you might never have met. It's important to TCIL to help its customers retain their privacy when they take advantage of all the Internet has to offer.

We are committed to protecting your privacy and developing technology that gives you the most powerful, safe, online experience that you can get anywhere.

Because your privacy is important to us, TCIL sites displaying this privacy statement will operate by the following four principles.

TCIL sites will explicitly ask when they need information that personally identifies you or allows them to contact you (Personal Information). Generally this information is requested when registering for a site, when requesting a particular service, or when entering a promotion or contest. When possible, TCIL sites will provide you with the means to make sure that your Personal Information is correct and current

TCIL sites and their necessary service partners use your Personal Information to operate the sites and services and to inform you of new features, services, and products from TCIL and its affiliates. Some TCIL sites may also carefully select other companies to send you information about their products or services which are related to the site's service but are not necessary to its operation (a "Secondary Use").

TCIL site may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on TCIL or the site; (b) protect and defend the rights or property of TCIL, the site or the users of TCIL, and (c) act under exigent circumstances to protect the personal safety of users of TCIL, TCIL, the site or the public

If at any time you believe that TCIL site has not adhered to these principles, please notify TCIL by e-mail at ctmsupport@thomascook.in and we will use all commercially reasonable efforts to promptly determine and correct the problem.