Frequent Asked Questions

Click2Book is a web based corporate booking tool which has been developed by Thomas Cook (India) Limited.

You are currently using version 2 of the tool.

Yes, it is possible to fulfil both official and personal travel. For personal travel bookings, reservations can get fulfilled, but payments will need to made through a credit card.

Currently, Click2Book allows you to make reservations on air, hotels, car rental, visa, foreign exchange, insurance and rail.

All air fares are sourced from the GDS and from direct API's for non-GDS carriers. All your corporate agreements are pre-loaded at the back end of Click2Book to ensure automated consideration of fares and related discounts.
Hotel rates are procured from an extensive range of sources to ensure a fair market comparison. Your corporate rates and Thomas Cook contracted rates are also be loaded onto the tool.*
In the case of cars, the tool has Thomas Cook contracts which are pre-loaded onto the tool. Your corporate rates can also be loaded onto the system.* The tool is soon going to provide live API's from service providers in India and abroad.
Bus services are procured through a live API from Redbus.
Visa services provides 3 platforms which include, visa request form, visa tracker and visa knowledge centre. All requests for Visa can be raised on the tool and these requests will directly reach our back office for processing.
Foreign Exchange requests can be raised on the system and will be processed offline.
Railway requests can be raised on Click2Book and these requests will reach our back office for bookings. The tool does not have a live API with IRCTC. Click2Book does provide you access to all other information related to train travel in India including search of trains, timings and availability status.

*Subjected to the request of such rate uploads by the travel department of your organization.

Yes, there will be changes, developments and updates from time to time. Thomas Cook strives to ensure that the quality of the tool is enhanced to meet the ever changing demands of today�?�¢??s busy corporate traveller.

There are two formats of profiles available on the tool. One is at a company level and the other is at a person/employee level. In both formats there are static (locked data) and non-static (unlocked data) available. Static data will be pre-populated and cannot be changes where as non-static data can be changed by you.

At a company level the data will include basic level information like name, email, contact details, grade, employee ID, Department, cost centre, entitlements, policy application etc.

This will depend on the kind of information you input into your profile. There are provisions for information related to your meal preferences, seating preferences, loyalty program details, visa and passport information, residential address, emergency contact numbers etc.

Please visit your profile page to ensure complete information is stored.

Yes, you can edit your profile post you login. Please note, locked fields as mandated by your organization cannot be changed. For any changes please get in touch with the relevant authorities in your organization.

Yes, the information will travel automatically into your reservation without any manual intervention.

The travel connoisseur is a daily travel newsletter with necessary updates from across the world.

Yes, this information can be printed and emailed to your official email ID.

The Travel Connoisseur is a Thomas Cook broadcast.

No, this space cannot be used for a company level broadcast.

Yes, you can provide Thomas Cook feedback from the tool.

Yes, you can provide feedback of your experience with Click2Book and also other services which are delivered on an offline basis.

The lowest rate available needs to be co-related to the logic of buying a particular rate at a particular time; alongside considering the convenience and preferences as decided by the organization for the comfort and safety of their employees.

The lowest logical fare in the case of air has the largest dependency on the following
a.  Travel policy mandate on airline of choice (if any) - Preferred and non preferred carriers
b.  Date of travel - Money and time may be lost due to travel on 1 day prior to scheduled task; unless it is a matter of convenience/comfort as laid out by the company
c.  Time of travel - There is a huge dependency on time of travel
d.  Time of arrival - And a dependency on when you wish to arrive
e.  The reason for travel - Maximise the effectiveness of your travel cost
f.  Convenience and comfort as defined by the organization
g.  Service offerings - which are usually dependent on grades and services offered by the supplier

This will depend on your organizations travel policy. In the case of domestic we can show results which start from +1 to -1 hour and can proceed to higher numbers. Which means a search for a 7 am flight will show results between 6 am and 8 am.

Hotel fares should cover the following aspects
a.  Travel policy mandate on approved hotels/ hotel chains to be used - if any
b.  Grade and approved monitory entitlement of the grade
c.  Date of travel and date of departure
d.  City and preferred area of stay
e.  Other hotel properties of equal or better status within the vicinity and their price points
f.  Services included within the room rate

The travel policy of your organization determines the approval mechanics of Click2Book. The organization pre-determines if it will work on an approval process or no approval process.
A reservation request once raised and placed onto the Trip/Cart will either be booked or flow into an approval process; depending on your organization travel policy.
In the case your organization follows an approval process, then the trip will flow to your pre-mapped approver/leader for an approval. Post approval you can proceed with the booking process.

This will depend on the approval matrix provided by your organization
a.&npsp; No approval - look and book
b. &npsp;Single approval - One level
c.&npsp; Multiple approvals - Two or more levels (if required)

Yes, your approver will receive a notification every time you deviate from the lowest rate available.

For every deviation, Click2Book will request you for a logical explanation, which will be presented and tracked by your approver and by your organisation.

In the case Click2Book is integrated with your HRMS (Human Resource Management System) then these changes will be managed automatically. If Click2Book is not integrated to your HRMS, then the process will need to be managed manually.
We will accept an email from the appointed authorities for such changes and will manage them at our back-end.